Event Details
Webinar: Match Contact Center Talent to Key Performance Indicators
| Date: | April 24, 2013, 11:00am – 12:00pm |
| Organizer: | Manpower |
| Location: | http://www.manpower.us/Manpower-Event/Match-Contact-Center-Talent.htm?mtcCampaign=22571&mtcEmail=208370581 |
| Price: | Free |
| Event Type: | Webinar |
| iCal link | Add to Calendar |
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This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org. |
Join ManpowerGroup for a complimentary webinar on how contact center agents impact business performance.
In the contact center environment especially, companies recognize that the people they employ directly impact overall business performance. Hiring candidates with the right skills can positively influence key business performance indicators, and most importantly, the customer experience. Typical contact center KPIs include average handle time, schedule adherence, attendance and customer satisfaction. Recruiting the talented people who can contribute to your success requires going beyond the job description to identify an ideal match with a candidate's experience, skills, competencies, personality and education.
Match Contact Center Talent to Key Performance Indicators
Wednesday, April 24, 2013
11 a.m. – 12 p.m. CT
Register for the webinar here: http://www.manpower.us/Manpower-Event/Match-Contact-Center-Talent.htm?mtcCampaign=22571&mtcEmail=208370581
